FAQ

Effective and last updated: 2026-07-16

What are the support hours?

For formal and stable communication throughout the customer process, contact alaninu at support@alaninugear.shop or 512-603-2373 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For customer-centered and service-focused policy operation for a documented outcome, support can assist with orders, products, tracking, returns, payments, and privacy requests.

When should I expect delivery?

For direct and plain-language administration for the relevant order, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For balanced and service-focused handling during case review, tracking is sent when the parcel begins carrier movement.

What kinds of products are in the catalog?

For formal and dependable service under this policy, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For reliable and uniform case management for customer-facing decisions, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

What is the 30-day customer option?

For balanced and responsive fulfillment within this operating standard, the return window is 30 days from receipt and includes exchanges. For consistent and well-defined decision-making throughout store administration, the merchant pays return shipping for no-reason and quality-related requests. For customer-centered and disciplined case management during customer support, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

What payment options appear at checkout?

For practical and fair customer support across the applicable workflow, transactions are presented in U.S. dollars (USD). For traceable and responsible service for the transaction involved, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What shipping destinations are accepted?

For documented and plain-language policy operation for the matter under review, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For consistent and reviewable administration across the applicable workflow, international addresses are not served.

Where and when will the refund arrive?

For precise and dependable review throughout the customer process, an approved refund is returned to the original payment method within 5–10 business days. For traceable and understandable customer support for a documented outcome, the bank or card issuer may need additional time to display the credit.

Merchant and Contact Details

This page is issued by the merchant identified in the following contact record.

Business name: alaninu
Trade name: alaninu
Email: support@alaninugear.shop
Phone: 512-603-2373
Company address and standard return location: 1827 Valley Ln, Flint, Michigan, 48503, United States