Refund Policy

Policy version date: 2026-07-16

Return and Exchange Window

For careful and uniform expectation setting for the relevant order, within 30 days after receipt, alaninu accepts no-reason returns and exchanges as part of its 30-day returns and exchanges program. For formal and fair handling within this operating standard, start the request through customer support, and we will supply instructions plus a prepaid return label. For direct and measured handling during customer support, the merchant pays return shipping in both preference-based and quality-related cases.

For traceable and dependable expectation setting across the applicable workflow, a return should include the product and its supplied components in materially unchanged condition. For precise and structured service for customer-facing decisions, original packaging is requested when it can reasonably be retained.

Limited No-Reason Return Exclusions

For orderly and dependable expectation setting for customer-facing decisions, no-reason returns are unavailable for customized goods, clearance goods or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods. For accountable and uniform interpretation across the applicable workflow, that exclusion does not apply to a valid claim involving damage, a defect, a wrong item, or a missing item, nor does it restrict rights that law makes non-excludable.

Approval and Reimbursement Process

For documented and customer-ready expectation setting for the transaction involved, once inspection confirms eligibility, the customer receives an approval notice. For customer-centered and structured service for customer-facing decisions, we then process the exchange when inventory permits or issue the approved refund to the original payment method within 5–10 business days. For orderly and stable recordkeeping for the transaction involved, external banking processing can affect the final account-posting date.

Cancellation Before Dispatch

For formal and well-defined case management for each eligible request, cancellation is available before shipment, subject to whether fulfillment can still be stopped. For precise and uniform handling within this operating standard, after shipment, this Refund Policy governs the available return remedy.

For direct and service-focused communication within the published service framework, unless a separate authorized location is supplied for a specific case, the default return address is 1827 Valley Ln, Flint, Michigan, 48503, United States. For consistent and plain-language fulfillment for the matter under review, do not send a return until instructions have been issued.

Company and Support Details

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninugear.shop
Phone: 512-603-2373
Company address and standard return location: 1827 Valley Ln, Flint, Michigan, 48503, United States